You're building.
We're here to help.
Great platforms don't simply provide APIs. They help developers succeed. Support begins long before a problem occurs.
Whether you're building your first prototype or operating applications at scale, Rheole provides multiple ways to learn, troubleshoot, and receive expert assistance.
Avg Response
< 15 min
Docs Coverage
100%
Dev Satisfaction
99.8%
Platform Status
All Systems Go
Our Support Philosophy
Teach before solving.
We provide detailed context and examples so you understand the underlying system, rather than just handing you a temporary fix.
Guide before escalating.
Interactive flows and contextual warnings help you discover the right solution immediately, without waiting for a support agent.
Prevent before reacting.
We analyze aggregate support trends to proactively update documentation and improve SDK architecture before problems spread.
Transparency over uncertainty.
Whether it's a minor API deprecation or a regional outage, we communicate openly with real-time operational status.
Human expertise.
When you escalate a complex issue, you connect directly with engineers who understand spatial intelligence, not outsourced script-readers.
Continuous learning.
Every solved issue is treated as a documentation bug. We continuously evolve our knowledge base based on real developer friction.
Developer empowerment.
Our ultimate goal is to make you autonomous. We give you the tools, telemetry, and knowledge to build with absolute confidence.
Get Help Your Way
We provide multiple pathways designed for different stages of your development lifecycle. Choose the channel that best fits your immediate need.
Documentation
Comprehensive guides and architectural deep dives.
Ideal For
Learning core concepts and implementation patterns.
Interactive Playground
Browser-based sandbox for testing API responses.
Ideal For
Validating endpoints and experimenting with real data.
API References
The definitive catalogue of all REST endpoints.
Ideal For
Looking up exact parameters, headers, and schemas.
Examples
Open-source starter kits and reference applications.
Ideal For
Accelerating your initial build and learning best practices.
AI Assistant
Context-aware help trained on our entire documentation.
Ideal For
Quick syntax lookups and discovering relevant guides.
Community
Forums and open discussions with other developers.
Ideal For
Discussing architecture and sharing custom solutions.
Developer Support
Direct ticket escalation to our engineering team.
Ideal For
Account issues, billing, and complex API troubleshooting.
Enterprise Support
Dedicated Technical Account Management.
Ideal For
SLA-backed responses and large-scale migration planning.
Status Page
Live telemetry of all Rheole systems.
Ideal For
Checking if a timeout is on your end or ours.
Bug Reports
Direct pipeline to our core engineering team.
Ideal For
Reporting reproducible issues in the SDKs or API.
Feature Requests
Public roadmap input and voting.
Ideal For
Suggesting new spatial capabilities or SDK languages.
Architecture Reviews
1-on-1 sessions for Enterprise partners.
Ideal For
Validating massive scale deployments before production.
Support Channels
Developer Portal
Self-service account management, key rotation, and usage analytics.
Email Support
General technical inquiries, billing questions, and account recovery.
Discussion Forums
Open-ended architectural questions and sharing implementation ideas.
Developer Community
Networking, showcasing projects, and finding collaborators.
Knowledge Base
Searching for specific error codes or known migration issues.
Video Tutorials
Visual, step-by-step walkthroughs of complex spatial implementations.
Office Hours
Live Q&A with Rheole Developer Advocates and Product Managers.
Webinars
Deep dives into new releases, major SDK updates, and spatial theory.
Technical Assistance
Integration guidance
Step-by-step support for embedding Rheole SDKs into complex, legacy codebases.
Authentication issues
Debugging OAuth flows, JWT validation, and secure developer key management.
API troubleshooting
Resolving malformed requests, rate limit blocks, and unexpected payload structures.
Realtime debugging
Diagnosing WebSocket connection drops and latency spikes in live environments.
Performance optimisation
Analyzing your request patterns to reduce latency and improve battery life on mobile.
Security guidance
Ensuring your implementation aligns with local privacy laws and our strict Privacy Architecture.
Architecture discussions
Evaluating how to structure your database to best sync with Rheole's spatial graphs.
Deployment advice
Best practices for rolling out spatial intelligence updates to millions of end-users.
Developer onboarding
Getting new team members up to speed on ambient AI concepts and Rheole tooling.
The Escalation Journey
Documentation
AI Assistant
Community
Developer Support
Engineering Review
Every resolved issue circles back to step 1, improving documentation for everyone.
Rheole vs Traditional
Traditional Support
- Ticket-first resolution.
- Reactive problem solving.
- Generic support staff.
- Isolated, static documentation.
- Limited operational transparency.
- One-size-fits-all generic responses.
Rheole Developer Support
- Success-first developer journey.
- Proactive architectural guidance.
- Learning-driven expert interactions.
- Deeply connected, living resources.
- Transparent, real-time status telemetry.
- Personalised, context-aware guidance.
Unique Concepts
Developer Success™
A philosophy focused on helping developers succeed and build exceptional applications, rather than merely resolving isolated tickets.
Guided Resolution™
Support journeys that intelligently recommend relevant documentation, examples, and best practices before you ever need to escalate a ticket.
Living Knowledge Base™
Every resolved issue contributes to the platform. We continuously update guides, examples, and documentation based on real developer friction.
Architecture Clinics™
Expert, 1-on-1 sessions that help enterprise developers design scalable, secure, and maintainable applications using spatial intelligence.
Support Intelligence™
We use machine learning to identify patterns from common developer questions, which directly informs our SDK design and platform roadmap.
Best Practices
How to report issues
Provide environment details, SDK versions, and exact timestamps. The more context you provide, the faster we can route the issue.
Creating reproducible examples
Isolate the bug. Provide a minimal code snippet or a CodeSandbox link that reliably triggers the error without your proprietary logic.
Choosing the right channel
Use Forums for 'How do I do X?' and Email Support for 'API Endpoint Y is returning 500s'.
Using logs effectively
Always include the 'x-rheole-request-id' header from the API response when reporting an issue. It allows us to trace the exact request in our systems.
Preparing architecture questions
Outline your expected scale (Requests Per Second), target platforms (iOS/Web), and strict latency requirements before booking an Architecture Clinic.
Following migration guides
Never skip versions without reading the changelog. We provide explicit migration paths for every breaking change.
Monitoring platform status
Subscribe to the Status Page RSS feed or integrate our webhooks into your Slack to get instant notifications of degraded performance.
Security reporting
Use our dedicated security email (security@rheole.com) for responsible disclosure. Do not post vulnerabilities in public community forums.
Performance troubleshooting
Before escalating latency issues, verify your geographic proximity to our edge nodes and ensure you are reusing HTTP connections.
Enterprise Success
For larger organizations, we provide dedicated onboarding, Technical Account Management, migration planning, and SLA-backed priority routing. Enterprise support isn't just faster—it's a strategic partnership designed to ensure your spatial architecture scales flawlessly.
Contact Enterprise Sales →Frequently Asked Questions
Continuous Improvement
Every question improves documentation. Every bug strengthens the platform. Every conversation teaches us something. Developer support is not a department. It is a continuous collaboration between Rheole and its developer community.